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Knowledge Transfer
Netcom’s Knowledge Transfer service
helps to
achieve a positive return on
investment by putting people at the
heart of the project. Ensuring
end-users are competent and
confident users of your system helps
overcome one of the major hurdles
facing any IT deployment - end-user
adoption.
Our proven end-user adoption
program, IT Application Change
Solutions combine change management
tools with real-time pilot data
software and learning technologies,
providing you with the most
effective method to get your
end-users up to speed.
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• IT Application Change Solutions
IT Application Change Solutions
covers a complete life-cycle of
end-user adoption:
•
Change
communication - get users
on side by merging internal project
communication with remote access
simulations of the new software
system. Let users ‘try out’ the new
application weeks or months before
it actually goes live.
•
Blended
training methods - blend
remote access to real-time data base
training and user testing with a one
to one or instructor led classrooms
sessions to provide the optimal mix
of knowledge delivery and
assessment.
•
User
documentation - we will
provide comprehensive and tailored
user documentation to back up
knowledge transfer and provide a
foundation for future operations.
•
Refresher
sessions - run
individual, tailored to job roles,
ahead of go-live to ensure that
every user understands and can use
the system efficiently.
•
Competence
Assessment -
incorporate thorough testing of user
ability and capture this information
to provide accurate reports on the
progress and effectiveness of the
‘knowledge transfer’ phase of the
roll-out.
•
End-User
support - after systems
go live users need support through
in-application help that can be
accessed quickly and is tailored to
their roles.
• IT Application Ongoing Skills
Update
It is our responsibility to keep
end-users skills up to date. Our
Application Training and Support
offerings are available on an
ongoing basis to help you instruct
new personnel effectively and to
refresh the capabilities of existing
operators.
An on-going end-user skills update
training program*
is delivered via
•
Periodic user refresher classroom
style events
•
Use of web learning technologies
*
Information on how to book AOSU
event is available via client web
account
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